Class Action Lawsuit Alleges T-Mobile Broke Its Lifetime Price Guarantee

image via WIRED

July 25, 2024, 9:13 PM

• •T-Mobile customers have filed a class action lawsuit over the carrier's decision to raise prices on plans that were advertised as having a lifetime price guarantee.
• •The lawsuit says the plaintiffs and many other customers were swayed to switch plans based on promises made in the January 2017 announcement and afterward.
• •The lawsuit says that T-Mobile's mandatory arbitration clause should not apply because none of the proposed class representatives "received a copy of T-Mobile's Terms and Conditions indicating that there was a mandatory arbitration provision and class action waiver either when they signed up for their plans or via mail, email or text message at any time since.

T-Mobile customers are suing the company over price hikes that were advertised as having a lifetime price guarantee. The lawsuit says the company's Un-contract promise was misleading and that customers were not properly notified of the price increases.

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