When you call a restaurant, you might be chatting with an AI host

image via Ars Technica

September 22, 2024, 11:12 AM

• •AI voice assistants are answering restaurant phone calls in New York City, Miami, Atlanta, and San Francisco.
• •The startups behind these assistants say they can handle basic questions about a restaurant's dress code, cuisine, seating arrangements, and food allergy policies.
• •Some of the systems can speak multiple languages.

New AI voice assistants are being used by restaurants to answer phone calls and take reservations. These AI assistants can answer questions about the restaurant's dress code, cuisine, seating arrangements, and food allergy policies. They can also assist with making, altering, or canceling a reservation.

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