Yelp will use AI to help restaurants answer calls and make phone reservations

image via Engadget

April 29, 2025, 2:33 PM

• •Yelp is launching new AI-powered call answering features for restaurants and services.
• •The AI system will answer general questions, filter spam, transfer calls, and capture messages.
• •For restaurants, it will handle reservations, waitlists, and highlight deals.
• •Users of services can provide project details, get answers, and receive a call back.
• •Businesses can customize greetings, call forwarding, and follow-up questions.

Yelp is introducing AI-powered call answering features for businesses as part of its Spring Product Release. This new service aims to ensure businesses never miss a call by integrating customizable AI features. For restaurants, the AI will manage reservations and highlight deals; for services, it will gather project details and offer solutions. Businesses will have the ability to customize the AI’s greetings, call forwarding, and follow-up questions, streamlining interactions for both customers and providers.

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